Return Policy
Bathroom Design Center 30 Day Satisfaction Guarantee Return Policy*
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.- You must notify us of your intent to return within 30 days of delivery date.
- There is a 20% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any application fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
THE FOLLOWING CANNOT BE RETURNED:
- Products which are eligible for parts under manufacturer's warranty.
- Products that have had their original manufacturer packaging opened.
- Products that have been out of their original manufacturer's packaging.
- It is the customer's responsibility to return the merchandise in new resalable condition.
Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to help@bathroomdesigncenter.com
*Exclusions
BathroomDesignCenter.com works in collaboration with multiple bathtub, shower and vanity manufacturers. Please read the return policy that applies to the product you selected. It is located under the ''RETURN'' tab on the product page and below:
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact help@bathroomdesigncenter.com to arrange for replacement and pick-up of the damaged product. Please refer to our shipping policy for more details.
EMAIL: help@bathroomdesigncenter.com
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the ''Warranty'' tab on the product page.
Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL: help@bathroomdesigncenter.com
PLEASE READ!
It is the customer's responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will refuse it or contact you by email to notify you that the item was received damaged or used.
If we receive the item damaged you may file a claim with your shipping company.
If we receive the item used, you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.